DISCOVERY SET Discovery set - Hermetica Paris

COFFRET DÉCOUVERTE

Name: COFFRET DÉCOUVERTE
Brand: Hermetica Paris
SKU: hdiscokit2022
Price: 30 EUR
Availability: InStock
Rating: 4.2 (144 reviews)

Découvrez la plupart de nos fragrances depuis chez vous avec ce coffret d'échantillons - et une fois que vous serez tombé sous le charme de l'un de nos parfums, utilisez votre bon d'achat pour l'achat d'un flacon en taille réelle.

Ce coffret découverte de 7 échantillons inclut :

REDMOON - Leather Eclipse
JADE888 - Precious Soft Gem
PEONYPOP - Sweet and Radiant
AMBERBEE - Honey Sweet Rush
VERTICALOUD - Vibrant and Vertigo
FIGFEVER - Sweat Heart
SOURCE1 - Opening Elixir

Bon d'achat

Votre Coffret Découverte comprendra un bon de réduction de30€ à appliquer sur l'achat du flacon "pleine taille" de votre parfum préféré. Pour utiliser le bon d'achat, entrez simplement le code lors de la commande de votre parfum.

Clean & green

Ce coffret découverte est composé de fragrances clean et sans alcool. Sa formule offre une alchimie parfaite entre le parfum et la peau, avec un effet longue durée. Sa base hydratante, issue d'une molécule de nouvelle génération, produite à partir de canne à sucre biologique, éthique et responsable, offre plus de sensorialité et nourrit votre peau tout au long de la journée.

7x1.5ml | Eau de parfum avec spray naturel. Ce coffret est respectueux de l'environnement : il est fabriqué en papier recyclé et est 100% recyclable.

UN BON D'ACHAT

offert avec ce coffret

RETOUR FACILE

pour commander les yeux fermés

LIVRAISON INTERNATIONALE

avec numéro de suivi et option express

COFFRET DÉCOUVERTE

30€

Les 7 parfums dans votre Coffret Découverte

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REDMOON

Eau de Parfum

(21)

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JADE888

Eau de Parfum

(119)

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PEONYPOP

Eau de Parfum

(33)

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AMBERBEE

Eau de Parfum

(32)

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VERTICALOUD

Eau de Parfum

(70)

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FIGFEVER

Eau de Parfum

(8)

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SOURCE¹

Eau de Parfum

(55)

Issue with Missing Voucher and Lack of Customer Support

I purchased two sets: one DISCOVERY SET and one CUSTOM MADE SET. In both product descriptions, it is mentioned:
“This Custom Set will include a discount voucher of €30 to be applied to the purchase of the full-size bottle of your favourite perfume.”

However, this was not the case for the CUSTOM MADE SET — I did not receive any voucher.

I sent multiple emails to customer service regarding this issue and received no response. The only reply I got stated that the validity of the voucher for the discovery set was six months. Again, this information was incorrect, as just one month after the purchase, I received an automatic reminder saying that my voucher was about to expire.

I am really disappointed with Hermetica’s customer service, and after checking the reviews, I can see I am not the only one — this issue has happened to other people as well.

Dear Kelly,

Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced with the missing voucher and lack of response from our customer service team.

Please note that for our DISCOVERY SET, we always provide a discount voucher to be used towards the purchase of a full-size bottle of your favorite perfume. We understand that this was not the case for your CUSTOM MADE SET and we sincerely apologize for this mistake.

In regards to our customer service response time, we strive to respond to all inquiries in a timely manner. We apologize if you did not receive a prompt reply and we would like to assure you that we are continuously working to improve our communication with our customers.

We would like to mention that sometimes our emails may end up in the spam folder, so we kindly ask that you check there for any possible correspondence from us. However, please know that we are always happy to resend any information or vouchers if needed.

Please do not hesitate to reach out to us again and we will be more than happy to provide you with your vouchers. We value your satisfaction and we hope to have the opportunity to make it up to you.

Thank you for choosing Hermetica and we look forward to hearing from you soon.

Best regards,
Hermetica Paris Team

Score NPS:

0 (Pas du tout probable)

10 (Extrêmement probable)

Aime: I was able to try new fragrances, and offer a friend a sample of something she has admired on me!

Améliorations: Keep offering more discounts!

Wonderful assortment

Great selection of unique fragrances, offering lots of selections, great for travel...

Dear Perry,

Thank you for taking the time to leave such a lovely review for our DISCOVERY SET. We are thrilled to hear that you enjoyed the assortment of unique fragrances and found it to be a great selection for your travel needs. Your satisfaction is our top priority and we truly appreciate your kind words. Thank you again for choosing our perfume house.

Best Regards,
Hermetica Paris Team

1 2 3

Gold-colored perfume bottle cap with decorative patterns.

Mon Profil Olfactif

La Source des Parfums

COFFRET DÉCOUVERTE

COFFRET DÉCOUVERTE

Les 7 parfums dans votre Coffret Découverte

Customer Reviews